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Find the care you need. Know what happens next.

ByteCare is a patient-facing service being designed to help people find appropriate healthcare providers, arrange services, navigate referrals, and manage the steps involved in receiving care.

Explore ByteCare
Illustrative ByteCare app showing a confirmed echocardiogram appointment and the patient's care journey. Sample data.

Getting healthcare shouldn't mean coordinating everything yourself.

  1. Finding the right provider can be difficult. You may need to identify a facility that offers the service you need, check whether it's available, find out whether your health plan covers it, and arrange an appointment.

  2. If you're referred elsewhere, the process may start all over again. You might have to carry results between providers, contact different facilities, and work out what happens next.

  3. ByteCare is being built to make that process simpler.

Helping you move through healthcare, one step at a time.

Find appropriate healthcare services

Discover participating providers and services suited to your care needs, location, and relevant requirements.

Arrange and manage appointments

Get support with appointment requests, confirmations, scheduling information, and changes.

Navigate referrals

Understand where you're being referred, what you need to prepare, and the administrative steps required.

Understand coverage and requirements

Get guidance on participating providers, relevant coverage arrangements, authorizations, and service prerequisites where information is available.

Stay informed about your care

Receive updates, reminders, instructions, and information about outstanding steps.

Coordinate follow-up care

Keep track of investigations, referrals, consultations, and follow-ups that form part of your care journey.

A simpler way to get from needing care to receiving it.

Start with a healthcare request, a service you're looking for, or a referral from your clinician.

ByteCare helps identify relevant services and participating providers based on your requirements.

Get help coordinating appointments, requirements, and relevant communications with providers.

Know what's been arranged, what is pending, and what needs to happen next.

Navigate the next appointment, investigation, referral, or follow-up as your care journey progresses.

Less searching. More clarity about your care.

Your doctor refers you for a scan. You shouldn't have to contact several facilities yourself to find one that can do the scan.

  1. Referral received

    Done

    The referral is the starting point. You do not have to begin the search from scratch.

  2. Provider identified

    Matched

    Identify participating providers that offer the service and understand relevant requirements.

  3. Appointment

    Arranged

    Coordinate an appropriate appointment without contacting several facilities yourself.

  4. Instructions & reminders

    Sent

    When the appointment is arranged, you can receive instructions and reminders. If a further consultation is required, ByteCare can help you navigate that next step.

Access that works for different people.

Not everyone reaches care through the same device or channel. The channels may differ. The work is still to make coordinated healthcare easier to access.

  1. Web

    Browser

    A starting point for people who look for care online.

  2. Messaging

    Chat

    A conversation when typing is easier than filling forms.

  3. Phone

    Voice

    A voice path when a screen is not the right way in.

  4. Mobile application

    App

    A phone path for people who already manage care on a device.

  5. Human-assisted access point

    Assisted

    A person to help when digital access is not enough on its own.

Connected to healthcare providers, not just a directory.

Work with participating providers, not a static list. Where the required information is available, people can move from discovery to the next appointment.

  1. Find a provider

    Directory

    Finding a provider isn't the same as getting the care you need.

  2. Arrange appointments

    Connected

    Where coordination services are available, help people book the next step.

  3. Hand off information

    Connected

    Move the information the next provider needs, instead of asking the patient to carry it.

  4. Complete the journey

    Connected

    Keep the remaining steps visible until the care journey is finished.

  5. Clinical care

    Clinical decisions and treatment remain the responsibility of qualified healthcare professionals.

Learn more about ByteNetwork, our provider network coordination software.

Frequently asked questions

What is patient navigation?

Patient navigation helps people find the right services, arrange appointments, understand referrals and requirements, and know what happens next as their care moves between providers. ByteCare is being designed to provide that support.

How is ByteCare different from a hospital directory?

A directory tells you where a provider exists. ByteCare is designed to work with participating providers so that, where the required information and coordination services are available, people can move beyond discovery toward appointments, handoffs, and completed care journeys.

Can ByteCare help coordinate referrals?

That is the aim. ByteCare is designed to help you understand where you're being referred, what you need to prepare, and the administrative steps required, where information is available.

Does ByteCare provide medical diagnoses?

No. Clinical decisions and treatment remain the responsibility of qualified healthcare professionals.

Does ByteCare replace a healthcare professional?

No. ByteCare complements the professionals and organizations delivering care. It doesn't replace clinical assessment, diagnosis, or treatment.

Which access channels will ByteCare support?

ByteCare is being designed to support multiple ways of accessing care, potentially including web, messaging, phone, mobile applications, and human-assisted care access points. The final set of channels hasn't been confirmed.

How can healthcare organizations partner with ByteCare?

We're interested in working with healthcare providers, insurers, employers, health programmes, and organizations exploring better ways to help people navigate care. Get in touch through the contact form and tell us what you have in mind.

Make accessing healthcare easier for the people you serve.

We're interested in working with healthcare providers, insurers, employers, health programmes, and organizations exploring better ways to help people navigate care.

Discuss a ByteCare partnership