Boolbyte

Triage

The right level of care.
For every patient. Every time.

TRIAGE ASSESSMENT · TUNDE I. URGENT
Chief complaint Chest pain, started 2 days ago
Pain character Tightness, radiates to left arm
Severity (1–10) 7 / 10
Shortness of breath Yes on exertion
Relevant history Hypertension (managed)

URGENT WITHIN 24 HOURS

Priority slot allocated · Cardiologist briefed

AWAITING CLINICIAN REVIEW
Triage Queue · Today
5 assessed

Kemi A.

Shortness of breath at rest

EMERGENCY

Tunde I.

Chest pain · radiates to arm

URGENT

Adaeze N.

Post-op check · day 3

ROUTINE

Bola E.

Medication query · refill

ADMIN

Ifeoma O.

Annual review due

ROUTINE
0 waiting · avg 8s · 0 unclassified

Not every patient needs urgent care. Not every concern can wait. Boolbyte classifies the difference correctly every time, regardless of who's on shift or how busy it is.

Without
Contact arrives
Staff estimate urgency
Varies by shift & workload
Urgent missed as routine
With Boolbyte
Contact arrives
Protocol assessment
Consistent classification
Right slot. Every time.

Protocol-consistent. Clinician-auditable. Every assessment, every channel.

Triage quality depends on
who's on shift and how much time they have.

01

Triage depends on who's available

A nurse, a receptionist, a GP between appointments. Experience and bandwidth vary and so do outcomes.

02

Urgent missed; routine floods urgent

Patients who underreport symptoms get routine slots. Patients who overreport take urgent capacity.

03

Pressure peaks when stakes are highest

Busy periods and short-staffed days are exactly when triage accuracy matters most and when it's most likely to slip.

EMERGENCY

Red flag symptoms potential immediate risk

Escalated immediately to emergency services or on-call clinician

URGENT

Requires clinical attention within 24 hours

Priority slot allocated

SEMI-URGENT

Requires attention within 2–7 days

Routine appointment booked with urgency flag

ROUTINE

Non-urgent, manageable with a standard appointment

Standard booking

NON-CLINICAL

Administrative or informational query

Rerouted to patient access

Inconsistent triage doesn't just waste capacity.
It affects who gets care.

UNDERREPORTING

Patients who minimise

Elderly patients and those taught not to complain describe the same cardiac symptoms as 'just a bit of discomfort'. Consistent protocol surfaces the red flags regardless.

FIRST CONTACT

Navigating for the first time

Patients who don't know what counts as urgent default to describing everything as mild. They don't know what the system needs to hear to take them seriously.

PEAK HOURS

Contacting when it's busiest

High-demand periods are when triage speed is prioritised over triage accuracy. The patients arriving at 4pm Friday get a different assessment than 9am Monday.

THE LINE THAT DOES NOT MOVE

Boolbyte assesses and classifies. Clinicians diagnose and decide. No triage classification is a clinical determination. Every emergency triggers immediate human escalation it is never held in a queue.

Built on your clinical protocols.
Human oversight throughout.

CLINICAL STAFF

Patients arrive prepared

Without

First 10 minutes

Gathering history. Asking what the patient already answered. Starting from discovery.

With Boolbyte

Consultation opens to

Structured assessment
Urgency classification
History & red flags
PATIENTS

Consistent assessment. Every time.

I've had a headache for two days is it something I should worry about?

PATIENT · 14:07

Asking you 4 questions to assess this properly. First: any visual disturbance or sensitivity to light?

BOOLBYTE TRIAGE · 14:07

SEMI-URGENT assessment complete · clinician briefed

Every patient assessed.
Urgency classified. Clinician briefed.

Request a pilot Next: Intake