No response · Lagos Heart Centre
Awaiting insurer · 2d left
31
on track
94%
on track
33
total
A referral isn’t complete when the letter is written. It’s complete when the patient has seen the specialist and the outcome is documented.
Every referral tracked. Every loop closed.
Current Reality
A referral is not complete
when the letter is written.
Referrals are sent, not tracked
Once the letter leaves, the originating practice has no visibility. Acknowledged? Scheduled? Lost in a full inbox? Nobody knows until the patient asks.
Stalls are invisible until they’re late
Without time-based thresholds, a referral that hasn’t progressed in 10 days looks identical to one that’s on track.
The patient is last to know
When a referral stalls, the patient finds out weeks later often only when they call to ask why nothing has happened.
Every referral has a status
Initiated. Sent. Acknowledged. Prior auth status. Appointment confirmed. Attended. From the moment the referral is created to the moment the loop closes, every transition is recorded, time-stamped, and visible.
Time-based thresholds per specialty
Expected turnaround times vary by specialty and urgency. Boolbyte compares actual elapsed time against configured thresholds and escalates when a referral hasn't progressed. No manual tracking. No silent failures.
3d overdue · Cardiology
REF-7821 escalated to care coordinator
Initiated before it's needed
For specialist visits and procedures requiring insurer approval, Boolbyte identifies the requirement, compiles the clinical evidence, submits the request, and tracks the response. The referral doesn't stall waiting for an auth that no one initiated.
The loop closes for everyone
Specialist accepted the referral? Appointment confirmed with the patient? Outcome documented? Each of these triggers the next stage. The referring clinician knows. The patient knows. The record reflects it. Referral leakage becomes a visible exception, not a routine outcome.
What your team gains
Referrals don't need chasing manually
Exception queue · referrals
31 on track · no action needed
Visibility without effort
Referral status · this week
Someone is watching their referral
Has my cardiology appointment been scheduled?
Your referral to Dr. Adeyemi has been confirmed. Appointment: Mon 19 May at 10am, Lagos Heart Centre.